OwlCard FAQ . . . What if?

To replace a lost card, you simply need to stop by the OwlCard office (New Campus Center, Room 2016) during normal business hours to have your card reprinted. It only takes a few minutes. Make sure to bring a current driver’s license and semester schedule. There is a card replacement fee of $25.

 

If you had a cash balance when the card was lost, the value cannot be refunded. Call the OwlCard office at (650) 949-7124 to deactivate your card as soon as possible.

Stolen cards need to be replaced just as if you lost it. For more information, see the section on lost cards.

 

Report your card stolen to the number below immediately to deactivate the stolen card, so it may no longer be used to make purchases or for access privileges. As with lost cards, if you had a cash balance when the card was stolen, the value cannot be refunded.

Rights and privileges associated with the card are non-transferable. Do not lend your card to a friend or give them any PINs associated with your card accounts. You are held accountable for all financial and business transactions conducted with your OwlCard.

 

Always carry your OwlCard with you as it is your proof that you are a student, faculty or staff person, and because it will make your life easier with all of its capabilities.

If you find someone else’s card, be sure to return it to the OwlCard office, or call the number below for further instructions

 

Attempting to use a lost and/or stolen card for any purpose can be considered theft.

AMAZING WAYS TO USE YOUR OwlCard
If you have any questions or concerns please call (650) 949-7124