Foothill CollegeApproved Course Outlines

Biological and Health Sciences Division
16 hours clinical experience.5 Units

Total Quarter Learning Hours: 192 (Total of All Lecture, Lecture/Lab, and Lab hours X 12)
 Lecture Hours: Lab Hours: 16 Lecture/Lab:
 Note: If Lab hours are specified, see item 10. Lab Content below.

Repeatability -
Statement: Not Repeatable.

Status -
 Course Status: ActiveGrading: Letter Grade Only
 Degree Status: ApplicableCredit Status: Credit
 Degree or Certificate Requirement: Certificate of Achievement,   AS Degree
 GE Status: Non-GE

Articulation Office Information -
 Transferability: CSUValidation: 11/15/12; 10/16/14

1. Description -
The practice of pharmacy technology skills in a retail environment developed in didactic and laboratory training. Activities will be evaluated by a preceptor at the site. Intended for students in the pharmacy technology program.
Prerequisite: None
Co-requisite: None
Advisory: None

2. Course Objectives -
The student will be able to:
  1. understand the structure and procedures of the pharmacy.
  2. effectively interview patients, their representatives, or their care-givers to collect pertinent information for use by the pharmacist.
  3. interpret a basic overview of the computer system.
  4. understand procedures for obtaining refills on prescriptions that have no refills.
  5. demonstrate skills in the operation of a cash register.
  6. observe legal and ethical guidelines for safeguarding the confidentiality of patient information.
  7. observe effective strategies for communicating with patients who are non-English speakers or who are impaired.
  8. maintain personal hygiene, self-control, a dress code, and decorum.
  9. use knowledge of interpersonal skills to effectively manage working relationships.
  10. assist the pharmacist in collecting, organizing, and evaluating information for direct patient care, drug use review, and departmental management.
  11. receive and screen prescriptions for completeness.
  12. compound/prepare medications for distribution.
  13. distribute medications
  14. assist the pharmacist in the identification of patients who desire counseling on the use of medications, and equipment, and devices.
  15. collect payment and/or initiate billing for pharmacy services and goods.
  16. purchase pharmaceuticals, devices, and supplies according to an established purchasing program.
  17. control the inventory of medications, equipment, and devices according to an established plan.
  18. assist the pharmacist in monitoring the practice site and/or service area for compliance with federal, state, and local laws, regulations, and professional standards.
  19. maintain pharmacy equipment and facilities.
  20. assist the pharmacist in the monitoring of drug therapy.
3. Special Facilities and/or Equipment -
Appropriate work station for each student.

4. Course Content (Body of knowledge) -
  1. Pharmacy procedures. (Lab)
    1. Use of a cash register
    2. Flow of the pharmacy
    3. Drop off and pick up procedures for prescriptions
    4. Telephone procedures
    5. OTC products
  2. Patient-Pharmacy interaction. (Lab)
    1. Counseling
    2. Method of Payment
    3. Verify Third Party coverage, electronically or by telephone
    4. Interpersonal skills
  3. Computerized prescription filling.(Lab)
    1. New prescriptions
    2. Refill prescriptions
    3. Record patient information
    4. Generate labels
    5. Printing profiles
    6. Patient, doctor, drug, price, and interaction screens
  4. Prescription refill when no refill is allowed. (Lab)
    1. Transfer information to doctor's office
    2. Obtain information from doctor's office
    3. Procedures for faxing information
  5. Operating a cash register. (Lab)
    1. Determine method of payment (cash, check, or charge)
    2. Taxable and non-taxable items
    3. Listening/communication skills
    4. Return policies and refunds
    5. Voids
    6. Documentation of Third Party sales
  6. Confidentiality of patient information. (Lab)
  7. Dealing with impaired patients. (Lab)
    1. Hearing impaired
    2. Sight impaired
    3. Speech impediments
    4. Developmentally disabled
    5. Physically disabled
  8. Personal hygiene and decorum (Lab)
  9. Interpersonal relationships (Lab)
  10. Review of pharmacy procedures (Lab)
    1. Cash register
    2. Prescription work flow
    3. OTC's
    4. Drop off and pick up procedures
    5. Telephone procedures
    6. Computerized prescription processing
    7. Record keeping
  11. Prescription files (Lab)
  12. Assist the pharmacist in removing drugs from stock (Lab)
    1. Counting, pouring and mixing pharmaceuticals
    2. Placing product in container
    3. Affixing label or labels
    4. Packaging and repackaging
  13. Assist the pharmacist in distributing medications (Lab)
    1. Distributing medications according to pharmacy protocol
  14. Requirements for identifying need for pharmacist patient counseling. (Lab)
    1. controlled substances
    2. restricted distribution medications
    3. new prescriptions
    4. potential drug allergies and interactions
    5. over the counter products
    6. medical monitoring devices and equipment
  15. Third party claim forms (Lab)
  16. Pricing and purchasing/ordering inventory (Lab)
    1. Principals of inventory control
    2. Medications
    3. Diabetic supplies
    4. Other diagnostic supplies
    5. Vitamins, minerals and herbal products
    6. OTC
  17. Receiving, stocking and controlling inventory (Lab)
    1. Medications
    2. Diabetic supplies
    3. Other diagnostic supplies
    4. Vitamins, minerals and herbal products
    5. OTC
  18. Safety and legal policies and procedures (Lab)
    1. Removing expired, discontinued and recalled goods from stock
  19. Maintaining a clean and neat work environment (Lab)
    1. Medication dispensing counter
    2. Compounding station
    3. Prescription drop off and pick up areas
  20. Consistent use of systematic approach to solving problems (Lab)
    1. Principals of quality assurance
    2. Identifying and executing priorities in pharmacy practice
5. Repeatability - Moved to header area.
6. Methods of Evaluation -
  1. A checklist of tasks performed during clinical assignments will be maintained by the supervisor or preceptor
  2. Completion of these tasks will be assessed as to accuracy and adequacy of experience.
  3. Weekly written assignments will be utilized to determine the understanding of the tasks and responsibilities
  4. Site visits by clinical coordinator or director
7. Representative Text(s) -
Foothill College Pharmacy Technician Handbook
American Pharmacists Association, Perspective Press, The Pharmacy Technician, Fourth Edition, Englewood:Morton Publishing Company, 2010.

8. Disciplines -
Pharmacy Technology
9. Method of Instruction -
Methods of instruction may include, but are not limited to:
  1. Discussion
  2. Cooperative learning exercises
  3. Oral presentations
  4. Demonstration
10. Lab Content -
  1. Pharmacy Procedures.
  2. Patient Pharmacy Interaction.
  3. Computerized prescription filling.
  4. Prescription refill when no refill is allowed.
  5. Operating a cash register.
  6. Confidentiality of patient information.
  7. Dealing with impaired patients.
  8. Personal hygiene and decorum.
  9. Interpersonal relationships.
  10. Review of pharmacy procedures.
  11. Prescription files.
  12. Assist the pharmacist in removing drugs from stock.
  13. Assist the pharmacist in distributing medications.
  14. Requirements for identifying need for pharmacist patient counseling.
  15. Third party claim forms.
  16. Pricing and purchasing/ordering inventory.
  17. Receiving, stocking and controlling inventory.
  18. Safety and legal policies and procedures.
  19. Maintaining a clean and neat work environment.
  20. Consistent use of systematic approach to solving problems.
11. Honors Description - No longer used. Integrated into main description section.
12. Types and/or Examples of Required Reading, Writing and Outside of Class Assignments -
  1. Weekly summary of clinical experiences
  2. Self-evaluation of experiential competency
13. Need/Justification -
This course is required core course for the A.S. degree and the Certificate of Achievement in the Pharmacy Technician Program.

Course status: Active
Last updated: 2015-02-23 10:47:58

Foothill CollegeApproved Course Outlines