Foothill CollegeApproved Course Outlines

Physical Sciences, Mathematics & Engineering Division
C S 52CADVANCED NETWORK TROUBLESHOOTING (CCNP)Winter 2014
4 hours lecture, 3 hours laboratory.5 Units

Total Quarter Learning Hours: 84 (Total of All Lecture, Lecture/Lab, and Lab hours X 12)
 
 Lecture Hours: 4 Lab Hours: 3 Lecture/Lab:
 Note: If Lab hours are specified, see item 10. Lab Content below.

Repeatability -
Statement: Not Repeatable.

Status -
 Course Status: ActiveGrading: Letter Grade with P/NP option
 Degree Status: ApplicableCredit Status: Credit
 Degree or Certificate Requirement: AS Degree
 GE Status: Non-GE

Articulation Office Information -
 Transferability: CSUValidation: 11/14/11

1. Description -
This course provides the knowledge and teach the skills necessary to (1) plan and perform regular maintenance on complex enterprise routed and switched networks and (2) use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting. This course uses the official Cisco Academy CCNP TSHOOT curriculum and is designed to provide preparation for the CCNP ROUTE certification exam.
Prerequisite: None
Co-requisite: None
Advisory: C S 52A, 52B or equivalent experience.

2. Course Objectives -
The student will be able to:
  1. Create a plan for maintaining, monitoring, and troubleshooting complex networks.
  2. Describe the troubleshooting processes for complex enterprise networks.
  3. Demonstrate the selection and use of maintenance and troubleshooting tools and applications.
  4. Evaluate switches and troubleshoot campus switched solutions.
  5. Evaluate routers and troubleshooting routing issues.
  6. Analyze, document, and develop solutions to problems with addressing services.
  7. Analyze and assess network performance issues.
  8. Evaluate and validate converged network design and implementations.
  9. Examine and troubleshoot network security implementations.
3. Special Facilities and/or Equipment -
  1. Access to a network laboratory with current Cisco network equipment host computers required to support the class.
  2. Website or course management system with an assignment posting component (through which all lab assignments are to be submitted) and a forum component (where students can discuss course material and receive help from the instructor). This applies to all sections, including on-campus (i.e., face-to-face) offerings.
  3. When taught via Foothill Global Access, the college will provide a fully functional and maintained course management system through which the instructor and students can interact.
  4. When taught via Foothill Global Access, students must have currently existing e-mail accounts and ongoing access to computers with internet capabilities.

4. Course Content (Body of knowledge) -
  1. Create a plan for maintaining, monitoring, and troubleshooting complex networks.
    1. Use technology-based practices
  2. Demonstrate the selection and use of maintenance and troubleshooting tools and application
    1. Use systematic ITIL-compliant approaches to perform network troubleshooting.
  3. Evaluate switches and troubleshoot campus switched solutions.
    1. Troubleshoot first hop redundancy protocols
    2. Troubleshoot switch-to-switch connectivity for the VLAN based solution
    3. Troubleshoot loop prevention for the VLAN based solution
    4. Troubleshoot Access Ports for the VLAN based solution
    5. Troubleshoot private VLANS
    6. Troubleshoot port security
    7. Troubleshoot general switch security
    8. Troubleshoot VACLs and PACLs
    9. Troubleshoot switch virtual interfaces (SVIs)
    10. Troubleshoot switch supervisor redundancy
    11. Troubleshoot switch support of advanced services (i.e., Wireless, VOIP and Video)
  4. Evaluate routers and troubleshooting routing issues.
    1. Troubleshoot EIGRP
    2. Troubleshoot OSPF
    3. Troubleshoot eBGP
    4. Troubleshoot routing redistribution solution
    5. Troubleshoot IPv6 routing
  5. Analyze, document, and develop solutions to problems with addressing services.
    1. Troubleshoot a DHCP client and server solution
    2. Troubleshoot NAT
  6. Analyze and assess network performance issues.
    1. Develop a plan to monitor and manage a network
    2. Perform network monitoring using IOS tools
    3. Perform routine IOS device maintenance
    4. Isolate sub-optimal internetwork operation at the correctly defined OSI Model layer
  7. Evaluate and validate converged network design and implementations.
    1. Troubleshoot IPv6 and IPv4 interoperability
    2. Troubleshoot a VoIP support solution
    3. Troubleshoot a video support solution
  8. Examine and troubleshoot network security implementations.
    1. Troubleshoot Layer 3 Security
    2. Troubleshoot issues related to ACLs used to secure access to Cisco routers
    3. Troubleshoot configuration issues related to accessing the AAA server for authentication purposes
    4. Troubleshoot security issues related to IOS services (i.e.,finger, NTP, HTTP, FTP, RCP etc.)
5. Repeatability - Moved to header area.
 
6. Methods of Evaluation -
  1. Tests and quizzes
  2. Written laboratory assignments.
  3. Final examination
7. Representative Text(s) -
Ranjbar, Amir. Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) Foundation Learning Guide: Foundation learning for the CCNP TSHOOT 642-832, Indianapolis:Cisco Press, 2010.

8. Disciplines -
Computer Science
 
9. Method of Instruction -
  1. Lectures which include motivation for the architecture of the specific topics being discussed.
  2. In-person or On-line labs (for all sections, including those meeting face-to-face/on campus) consisting of
    1. An assignment web-page located on a college-hosted course management system or other department-approved Internet environment. Here, the students will review the specification of each assignment and submit their completed lab work.
    2. A discussion web-page located on a college hosted course management system or other department-approved Internet environment. Here, students can request assistance from the instructor and interact publicly with other class members.
  3. Detailed review of laboratory assignments which includes model solutions and specific comments on the student submissions.
  4. In person or on-line discussion which engages students and instructor in an ongoing dialog pertaining to all aspects of designing, implementing and analyzing programs.
  5. When course is taught fully on-line:
    1. Instructor-authored lecture materials, handouts, syllabus, assignments, tests, and other relevant course material will be delivered through a college hosted course management system or other department-approved Internet environment.
    2. Additional instructional guidelines for this course are listed in the attached addendum of CS department on-line practices.
 
10. Lab Content -
  1. Assembling Maintenance and Troubleshooting Tools
    1. Assign responsibility for a device or set of devices to team members (optional).
    2. Load the baseline configuration for all devices in the topology.
    3. Use available tools to document key device configuration parameters, such as the interfaces in use, IP addressing, routing protocols, VLANs, logging mechanisms, and security measures.
    4. Document the physical topology to support future troubleshooting tasks.
    5. Document the logical topology to support future troubleshooting tasks.
  2. Layer 3 Switching and First-Hop Redundancy
    1. Load the trouble ticket device configuration files for each trouble ticket.
    2. Diagnose and resolve problems related to switch virtual interfaces and multilayer switching.
    3. Diagnose and resolve problems related to First Hop Redundancy Protocols.
    4. Document troubleshooting progress, configuration changes, and problem resolution.
  3. BGP
    1. Load the trouble ticket device configuration files for each trouble ticket.
    2. Diagnose and resolve problems related to the BGP exterior routing protocol.
    3. Document troubleshooting progress, configuration changes, and problem resolution.
  4. IP Addressing‚ƒîNAT and DHCP
    1. Load the device configuration files for each trouble ticket.
    2. Diagnose and resolve problems related to IP addressing and NAT.
    3. Diagnose and resolve problems related to IP addressing and DHCP.
    4. Document the troubleshooting progress, configuration changes, and problem resolution.
  5. Router Performance
    1. Load the trouble ticket device configuration files for each trouble ticket.
    2. Diagnose and resolve problems related to router performance, such as excessive CPU and memory utilization.
    3. Document troubleshooting progress, configuration changes, and problem resolution.
  6. Data Plane Security
    1. Load the device configuration files for each trouble ticket.
    2. Diagnose and resolve problems related to router and switch data plane security.
    3. Document the troubleshooting progress, configuration changes, and problem resolution.
  7. Troubleshooting Complex Environments
    1. Load the device configuration files for each trouble ticket.
    2. Diagnose and resolve problems related to features, protocols, or technology that could be encountered in a complex, integrated enterprise network.
    3. Document the troubleshooting progress, configuration changes, and problem resolution.
 
11. Honors Description - No longer used. Integrated into main description section.
 
12. Types and/or Examples of Required Reading, Writing and Outside of Class Assignments -
  1. Reading
    1. Textbook assigned reading averaging 30 pages per week.
    2. Online curriculum averaging 20 pages per week.
    3. On-line resources as directed by instructor though links pertinent to networking.
    4. Library and reference material directed by instructor through course handouts.
  2. Writing
    1. Technical prose documentation that supports and describes the laboratory exercises that are submitted for a grades.
13. Need/Justification -
This course is a restricted support course for the AS degree in Enterprise Networking.


Course status: Active
Last updated: 2014-06-19 12:34:00


Foothill CollegeApproved Course Outlines