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Effective: Summer 2011
D A 60BDENTAL OFFICE BUSINESS PRACTICES II3 Unit(s)

Grade Type: Letter Grade, the student may select Pass/No Pass
Not Repeatable.
FHGE: Non-GE Transferable: CSU
3 hours lecture, 1 hour laboratory. (48 hours total per quarter)

Student Learning Outcomes -
  • The student must construct computerized dental records utilizing a dental software program.
  • The student will compose a professional resume and cover letter.
  • Interviewing Students will preform interviews with real mentors that are working dental professionals. Mentors will provide feedback and offer suggestions to assist the dental assisting student in an actual interviewing situation.
Description -
Introduction to purchasing, inventory and cost control; banking, payroll and tax procedures; resume writing and interviewing techniques. Includes billing procedures, collection of accounts, treatment plans and case presentations, dental insurance procedures. Instruction in both manual and computer applications. Intended for students in the dental assisting program.

Course Objectives -
The student will be able to:
Dental Assisting Theory and Practice
  1. prepare insurance forms.
  2. process collection procedures.
  3. prepare and present financial documents.
  4. identify and manage inventory control.
  5. prepare and manage the following business records for accounts payable.
  6. use computer dental software applications and prepare electronic documents.
  7. compare and evaluate payroll information.
  8. preparation for entering the workforce.
  9. identifying employment opportunities.
  10. practice interview techniques.
  11. Salary negotiations.
Infection Control and Hazardous Waste Management
  1. Understand the role of infection control as it relates to the business office.
Ethical and Legal Principles
  1. HIPAA compliance and electronic documentation.
Foothill College Dental Assisting Program Competencies
  1. Dental Assisting Theory & Practice: dental assisting students must be competent in applying the theory and practice of dental assisting for persons of all ages and abilities.
  2. Infection Control and Hazardous Waste Management: dental assistants must possess the knowledge and abilities to prevent the transmission of infectious diseases.
  3. Ethical and Legal Principles: dental assisting students must be competent in understanding ethical/legal principles as applied to the dental office.

Special Facilities and/or Equipment -
Classroom with multimedia equipment and tables for lab work. Dental practice management software.

Course Content (Body of knowledge) -
The student will be able to:
Dental Assisting Theory and Practice
  1. prepare insurance forms.
    1. obtain patient insurance information.
    2. given a list of completed dental services, record these services.
    3. record fees.
    4. submit electronic and manual insurance forms.
    5. follow-up on claim form
  2. collection procedures
    1. prepare monthly statements.
    2. compose a collection letter.
    3. describe or simulate telephone collection methods.
    4. describe procedures involved in delinquent account referral to a collection agency.
  3. prepare and present financial documents.
    1. given a simulated treatment plan and patient situation.
    2. compute and calculate dental benefits.
    3. prepare a case presentation.
    4. present treatment documentation.
    5. finalize payment plan.
  4. identify and manage inventory control.
    1. describe a procedure for designing and maintaining a supply inventory list.
    2. prepare purchase orders and describe methods for maintaining an adequate supply inventory.
  5. prepare and manage the following business records for accounts payable.
    1. bank deposit forms
    2. check book
    3. monthly statements
    4. payroll forms
  6. use computer dental software applications and prepare electronic documents.
    1. appointment scheduling
    2. accounts receivable
    3. records management
    4. treatment planning and dental charting
    5. insurance billing
    6. accounts Payable
  7. compare and evaluate payroll inforamtion
    1. calculate payroll and payroll taxes and discuss their usage.
    2. employer/employee contributions.
    3. complete associated forms and reports.
  8. preparation for entering the workforce.
    1. resumes.
    2. cover letters.
    3. reference sheets.
    4. interview follow-up letter.
  9. identifying employment opportunities.
    1. locate employment opportunities in newspapers, school ads, internship references, employment agencies.
    2. practice interview appointment phone calls.
    3. practice interview techniques.
    1. mock interview.
    2. professional attire.
    3. formulate interview questions
  10. Salary negotiations.
    1. list personal budget requirements.
    2. benefit package.
    3. mock negotiations.
    4. local and state salary averages
Infection Control and Hazardous Waste Management
  1. Understand the role of infection control as it relates to the business office.
    1. Review cross contamination of patient charts and administrative area.
    2. Review regulatory agency compliance.
Ethical and Legal Principles
  1. HIPAA compliance and electronic documentation.
    1. electronic submissions.
    2. confidentiality of computer records on office computers.
Foothill College Dental Assisting Program Competencies

Methods of Evaluation -
  1. quizzes
  2. final examination
  3. assignments
  4. computer projects
Representative Text(s) -
Bird, D. L., Robinson, D.S., Modern Dental Assisting, 9th Edition, Philadelphia, PA, Saunders/Elsevier, 2009.
Bird, D. L., Robinson, D.S., Workbook to Modern Dental Assisting, 9th Edition, Philadelphia, PA, Saunders/Elsevier, 2009.
Miyasaki, C. M., Dental Health Education Syllabus, Revised 2009, Foothill College, Los Altos Hills, CA.

Disciplines -
Dental Assisting
 
Method of Instruction -
Lecture, Discussion, Cooperative learning exercises, Oral presentations, Laboratory, Demonstration, work individually on computers.
 
Lab Content -
Students work in groups to prepare and complete various written and presentation projects.
Work independently on self-paced dental computer software program.
 
Types and/or Examples of Required Reading, Writing and Outside of Class Assignments -
  1. Student will read 2 chapters in their text book and in their entire course manual.
  2. Read 3 chapters in reference texts on dental business procedures.
  3. Student will learn how to prepare and write a cover letter and resume and learn skills to prepare them for job search and interviewing.
  4. Prepare a practice/mock purchasing and inventory control system.