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Effective: Summer 2011
D A 60ADENTAL OFFICE BUSINESS PRACTICES I2 Unit(s)

Grade Type: Letter Grade, the student may select Pass/No Pass
Not Repeatable.
FHGE: Non-GE Transferable: CSU
2 hours lecture. (24 hours total per quarter)

Student Learning Outcomes -
  • Students will be able to answer the office phone in an appropriate manner.
  • The student must determine which patient information records will require HIPAA compliance.
Description -
Introduction to appointment management, telephone techniques, communication and patient management, dental and office records management; written correspondence, treatment plan and case presentation; accounts receivables. Intended for students in the dental assisting program.

Course Objectives -
The student will be able to:
Dental Assisting Theory and Practice
  1. understand basic business procedures for the daily operation of a dental practice.
  2. create and manage patient records, including health history, case evaluation, treatment plan, radiographs, and record of services on a simulated actual file.
  3. schedule and manage patient appointments.
  4. describe or produce an acceptable dental recall system.
  5. prepare, review and/or write various types of professional correspondence.
  6. describe the basic concepts for oral communication.
  7. introduction to the role of computer technology in performing basic business office procedures.
  8. record financial transactions involving accounts receivable.
Infection and Hazard Waste Management:
  1. understand the role of infection control as it relates to the business office.
Ethical and Legal Principles
  1. discuss risk management issues concerning documentation in the patient chart.
  2. describe basic aspects of Health Insurance Portability and Accountability Act (HIPAA).
  3. describe appropriate archival, transfer, and disposal of confidential documents.
Special Facilities and/or Equipment -
None.

Course Content (Body of knowledge) -
Dental Assisting Theory and Practice
  1. understand basic business procedures for the daily operation of a dental practice.
    1. overall duties
    2. daily operations of a dental business office assistant.
    3. role play telephone techniques, patient management, and communication.
  2. create and manage patient records, including health history, case evaluation, treatment plan, radiographs, and record of services on a simulated actual file.
    1. contents of patient record
    2. filing methods
    3. documentation in the patient record
    4. patient referral
  3. schedule and manage patient appointments
    1. appropriate and acceptable methods of scheduling.
    2. strategies to matrix the appointment book.
    3. prepare a daily schedule of appointments.
    4. efficient utilization of time and facilities when given a list of planned dental procedures
  4. describe or produce an acceptable dental recall system.
    1. different types of recall intervals and manual and electronic systems.
    2. determine the recall schedule and make an appointment for the patient.
  5. prepare, review and/or write various types of professional correspondence
    1. letter writing
    2. thank you cards
    3. referral slips
    4. manage incoming mail
  6. describe the basic concepts for oral communication.
    1. techniques for managing dental support personnel in a complex environment.
    2. techniques for patient relations in dealing with compliant and non-compliant dental patients.
    3. emergency situations.
  7. introduction to the role of computer technology in performing basic business office procedures.
    1. software programs.
  8. record financial transactions involving accounts receivable.
    1. types of financial transactions.
    2. posting of financial transactions in patient account history.
    3. managing and balancing daily transactions/journal.
Infection and Hazard Waste Management:
  1. understand the role of infection control as it relates to the business office.
    1. cross contamination of patient charts and administrative area.
    2. Regulatory agency compliance.
Ethical and Legal Principles
  1. discuss risk management issues concerning documentation in the patient chart.
    1. informed consent.
    2. patient confidentiality.
    3. patient dismissal.
    4. abandonment.
    5. contributory neglect.
  2. describe basic aspects of Health Insurance Portability and Accountability Act (HIPAA).
    1. discuss requirements and protocol to obtain Health Insurance Portability and Accountability Act (HIPAA) compliance.
  3. describe appropriate archival, transfer, and disposal of confidential documents.
    1. in-office procedures.
    2. business to business procedures.
    3. storage and archival of confidential documents.
    4. disposal of confidential records.
Methods of Evaluation -
  1. quizzes
  2. final examination
  3. role play
  4. assignments
Representative Text(s) -
Bird, D. L., Robinson, D.S., Modern Dental Assisting, 9th Edition, Philadelphia, PA, Saunders/Elsevier, 2009.
Bird, D. L., Robinson, D.S., Workbook to Modern Dental Assisting, 9th Edition, Philadelphia, PA, Saunders/Elsevier, 2009.
Miyasaki, C. M., Dental Health Education Syllabus, Revised 2009, Foothill College, Los Altos Hills, CA.

Disciplines -
Dental Assisting.
 
Method of Instruction -
Lecture, Discussion, Oral presentations, Demonstration, role play.
 
Lab Content -
Not applicable.
 
Types and/or Examples of Required Reading, Writing and Outside of Class Assignments -
  1. Student will read 2 chapters in their text book.
  2. Read two ADAA journal articles and write a summary of the articles.
  3. Student will prepare and write various types of professional correspondence in the form of letter writing, thank you notes, referral letters, email confirmation, etc. with regards to risk management and informed consent.