Help Desk When to Contact Instructor

When to Contact Your Instructor?

Please notify your instructor immediately if you are having problems accessing course materials over the Internet or via email, depending on the course delivery method. These problems include, but are not limited to, accessing the course (inactive or wrong URL), inactive or incorrect password, returned email messages, etc.

Also, do not put off contacting your instructor if you are having problems understanding the material. Do not just quit logging on. If you don't "show up" for any length of time, you may be dropped from the course. Please refer to your instructor's syllabus for his/her "attendance & withdrawal" policy.

Please remember that your instructor is NOT responsible for teaching you:

how to send attachments.
how to conduct web searches.
word processing commands.
how to download.
how to set up your hardware and software.
how to configure your email.

Be sure you have the necessary technical knowledge, equipment, and software to succeed in an online course. You may want to attend our on-campus orientation to online learning session that is scheduled during the first week of each quarter. An online orientation is also available. In addition, we recommend that you take CNSL090 Introduction to Online Learning to gain some of the skills listed above.